All this is delivered through a branded, personalized experience that offers simple navigation, multi-device support and guides the user to the right answer, or to agent supportĮmpower agents with a single, unified experience to deliver fast, amazing customer service from any device with cloud-based customer service and support software.A customizable online support portal that leverages an organized, searchable knowledgebase delivers consistent answers to service questions and product and service information.The link above is a brief introduction to the customer self-service portal, Customer Self-Service Portal is one type of the Power Apps portals. Self-service capabilities make it easy for customers to solve issues on their own within the helpdesk management system Microsoft Dynamics 365 Customer Self-Service Portals - YouTube.A 360-degree customer view ensures that every agent understands customer history, preferences and the voice of the customer to deliver personalized engagement.Agents and customers have the information and tools they need regardless of device, making them informed, connected and effective with an end-to-end service desk solution wherever they work.Performance reporting helps businesses identify trends, explore what-if scenarios and forecast outcomesĭynamics 365 for Customer Service offers a unified service experience across self-service and assisted service channels.Customer insights tools in your service desk solution can provide important information about a customer to enable up/cross-sell and service improvement opportunities.Built-in intelligence and machine learning capabilities can provide real-time views of key service metrics through customizable and interactive dashboards.Ensure your knowledge is relevant by simply capturing and publishing across your content channels while measuring impact through rich analytics The following charts compare the functionality available in Dynamics 365 Customer Service with whats available in versions of Dynamics CRM (on-premises).Empower customers and employees with unified knowledge to provide a single source of truth.Easily connect the right person with the right knowledge at the right time to answer service needs.Key Customer Service Capabilities Knowledgebases This unified helpdesk management service system offers agents in the organization the right tools and information to meet ever-evolving customer demands and work productively.ĭelivered as a SaaS in the cloud, the customer service business application can be deployed independently or integrated seamlessly into other Dynamics 365 applications. Microsoft Dynamics 365 for Customer Service helps companies deliver amazing experiences, and build trust, loyalty and insight. AXIO Advanced Projects for Dynamics 365ĭynamics 365 for Customer Service Improves Each Step of the Service ExperienceĪs service organizations work to meet customers’ expectations, they are met with new and increasing challenges.
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